Show/Hide

ADVISORY

The City's Online Payments are temporarily unavailable Saturday-Sunday, March 25-26. We apologize for the inconvenience.

 

Finance Department

Print

City Hall
110 E. Cook Street, Room 6
Santa Maria, Ca 93454 

 

harvey_mary_2016MARY HARVEY

Director of Finance
City Hall
110 E. Cook Street, Room 6
Santa Maria, Ca 93454
City Phone: (805) 925-0951 ext. 2214 
City Fax: (805) 925-2243

E-mail: mharvey@cityofsantamaria.org

 

 

DESCRIPTION OF RESPONSIBILITIES:

The Director of Finance is responsible for a comprehensive program of administrative and financial activities, including accounting,budgeting, treasury/investments,business license, purchasing/accounts payable, utility billing, accounts receivable, and payroll.  

MISSION STATEMENT

To provide the highest level of service to the residents, City Council and other City departments, within the adopted budget, and to provide accurate and timely financial information, quality customer service in utility billing, and fiscally sound cash management.

2016-17 Goals/Objectives 

  1. Assess existing standard operating procedures in the Finance and Utility Billing Divisions and create an SOP review schedule to ensure procedures reflect current practices and SOP are updated periodically.
  2. Evaluate feasibility of preparing in-house, Affordable Care Act forms required by the Internal Revenue Service.
  3. Establish a cross-training schedule for Finance staff in order to continue to provide service during staff shortages as well as encourage and foster team work.
  4. Continue to facilitate improvements in budget production by integrating automated processes in the City’s financial system and eliminating paper forms.
  5. Research the feasibility to add business license web renewal and application process online, which if implemented, would enhance customer service by allowing the business owner the option to apply for a new business license online and renew existing business licenses.
  6. Evaluate the feasibility of implementing a cash payment kiosk to offer payment options after hours and off-site locations.
  7. Investigate the feasibility of an Interactive Voice Response system in utility billing, to empower customers to interact with a host system via telephone keypad or by speech recognition, after which they can make transactions.
  8. Cross-train Finance Clerks to acquire the knowledge and skills of each other’s duties, and gain an understanding of the Utility Billing Lead Clerk and Utility Billing Manager’s responsibilities, to absorb intermittent gaps in staffing.
  9. Continue to explore options for implementing a paperless solution for the Department’s document management system.
  10. Evaluate the effectiveness of adding credit card payment machines at other City locations to further enhance customer service.