How do I start utility services?
The City of Santa Maria requires your signature to start services, therefore, you must come into the Utility Billing Division at City Hall, 110 East Cook Street. Please be prepared to present a photo ID and your Social Security number. You may also begin service by mailing a written request to the above address, or by faxing to (805) 925-2243. Transferring City utility services to a new location, within the City, may be done by calling (805) 925-0951, extension 2217 or 2218. Your current utility account number will be required.
What necessary information is required when requesting to start services by letter or fax?
When requesting to start services by letter or fax provide the following information:
- Service address
- Your name
- Address where utility bill should be mailed
- Effective date to start services (Monday - Friday, 24 hour notice is requested)
- Phone Number
- Social Security Number
- Driver's License Number
- Your Signature
A "Utility Start Service Form" can be downloaded, printed, completed in full and faxed to the fax number at the top of the application.
Is refuse service required?
If the residence or business is occupied refuse service is required.
How may I obtain a recycling container?
After you have signed up for services, you may obtain a recycling container by contacting the Solid Waste Division at (805) 925-0951 ext 7270.
How may I obtain a green waste container?
After you have signed up for services, you may obtain a green waste container by contacting the Solid Waste Division at (805) 925-0951 ext 7270.
How much is an average, monthly utility bill?
Without water usage, the minimum, monthly utility bill is $75.53. An average, monthly, utility bill is $131.16, depending on water usage.
How often does the City mail utility bills?
Utility bills are mailed monthly.
Where may I direct questions regarding a City utility bill?
You may call the Utility Billing Division at (805) 925-0951 ext 2217 or 2218, Monday through Friday between the hours of 8:00am and 5:00pm.
May I pay my City utility bill with a credit card?
Yes, the City accepts credit cards for payment on utility bills (Visa, MasterCard).
May I make arrangements to have my utility bill automatically charged to my Visa or MasterCard each month?
The City provides a service that automatically charges your Visa or MasterCard each month on your utility billing statement due date. You will continue to receive a City utility billing statement. To enroll in this free service you must complete the Recurring Credit Card Charge Authorization Form. To obtain the form contact the Utility Billing Division at (805) 925-0951 extension 2217 or 2218 or click on the email button at the top of this page. The form is available to download and must be mailed to Utility Billing Division at City Hall, 110 East Cook Street, Santa Maria, CA 93454.
May I make arrangements to have my utility bill automatically paid from my checking account?
The City's AUTO PAY SERVICE is a convenient way to pay your City utility bill without writing or mailing a check. You will continue to receive a City utility billing statement. To start receiving this free service you must complete the Authorization and Enrollment Form. To obtain the form contact the Utility Billing Division at (805) 925-0951 ext 2217 or 2218 or click on the link above. The form is available to download and must be mailed with a voided check to Utility Billing Division at City Hall, 110 East Cook Street, Santa Maria, CA 93454.
May I make my payment with a third party service?
The City suggests that customers using a third party electronic payment service (on-line banking or merchant services) pay their bills 10 days in advance of the due date. If these services do not remit payments to the City before the final due date - customers will be responsible for late payment charges.
La Ciudad sugiere que los clientes que usan un pago electrónico del servicio (las actividades bancarias en línea o servicios mercantil) paguen sus cuentas diez días antes de la fecha de vencimiento. Si estos servicios no remiten los pagos a la Ciudad antes de el vencimiento final de la fecha debida serán responsables de cargos de penalidad.